Who we are
Pixelpond is an independent watch face studio in Australia. This page covers the pixelpond.au website, our Wear OS watch faces and each face’s phone Setup app. Questions go to support@pixelpond.au.
The Pixelpond phone app has its own privacy policy, and each face page has a privacy section for that face. Those pages say more about their product; this page does not replace them.
Watch faces
Our faces are built with Google’s Watch Face Format. They contain no app code and ask for no internet or other permissions. Wear OS draws them on your watch.
A face uses what it shows, such as the time, battery level, steps or heart rate where a face displays them, your style choices and any complication you add. That information stays on your watch. The face does not send it to us or to anyone else.
Setup apps
Each face comes with a small phone app, “Setup”, that helps you install and apply the face. It has no ads, no analytics or crash reporting of its own, and no Pixelpond account. It makes these requests:
- Update check. It downloads our public list of current versions from the Pixelpond website. The request carries no account, settings or watch details. Like any web request, it shows our host (Vercel) your IP address and standard request details, which include your Android version and phone model.
- Google Play. It asks Google Play whether a newer Setup is available, and opens the face’s Play listing when you tap Install or Update.
- Your watch. It uses Google Play services to find your connected watch and, if the Pixelpond app is installed, asks it which version of the face your watch has. That stays between your phone and watch and is not sent to us.
- Purchase check (paid faces only). Setup asks Google Play for a signed answer about whether your Google account holds this face, and sends it to our purchase checker (Google Cloud, Sydney). The checker asks Google to read it and replies “confirmed” or not. We keep a one-time check code with the face’s package name and version, and a keyed hash of your IP address (never the address itself), used to limit repeated checks. Each code expires after two minutes and later checks clear expired codes out. We also keep a daily count of checks per face. We never receive your name, email or payment details. Your phone keeps the result in memory for up to five minutes.
Setup remembers your setup step and your Reduce Motion choice on your phone. The Help email button opens a draft in your own email app; nothing is attached or sent until you send it.
The Pixelpond app
The Pixelpond phone app and its watch helper are covered by the Pixelpond app privacy policy.
This website
Hosting. The site is hosted by Vercel. Each visit shows Vercel your IP address, the page you asked for, your browser’s user agent and the time. Vercel keeps these runtime logs and request records for a limited time, to run and protect the site.
Analytics. We use Cloudflare Web Analytics to count page views. It does not use cookies or give you an identifier, and we see only totals such as page views, referring sites and countries.
Free code drops. Sometimes we give away Google Play codes. Claiming one is optional. If you claim, Cloudflare Turnstile checks that you are not a bot, and you sign in with Google. We then store your Google account ID and email, your IP address, your browser’s user agent, a device fingerprint (a hash of browser details such as language, time zone, screen size and a small drawing test), the link tag you arrived with, and the code you received. We use this only to give one code per Google account and to stop repeat claims from one connection, network or device. We do not email you, use it for marketing or sell it. It is stored in our database with Supabase.
Cookies. The site sets no cookies for visitors. Sign-in cookies are used only on the admin pages, which only the site owner can use. When you open a code drop, Google sign-in and Cloudflare Turnstile load from Google and Cloudflare, which may set their own cookies. A drop’s link tag is kept in your browser tab until you close it.
Buying through Google Play
Faces are sold and delivered by Google Play. Google handles payment under its own terms and privacy policy. We never receive your card details.
Icon packs bought earlier
Icon packs bought on the former pixelpond.au icon-pack store stay covered by the privacy policy you bought them under, which is still at pixelpond-site.vercel.app/privacy. The icon-pack store is closed for now, so its download and confirmation links no longer work. Email support@pixelpond.au about a pack you bought.
Emailing us
Email to support@pixelpond.au reaches our mailbox in Google Workspace. We keep it while we need it to help you. Please don’t send passwords or full receipts.
Where information is handled
Vercel, Cloudflare, Google and Supabase run our services and may handle information outside Australia, including in the United States. We do not sell personal information or use it for advertising.
Your choices and rights
You can ask what we hold about you, or ask us to correct or delete it, by emailing support@pixelpond.au. If you are unhappy with our answer, you can contact the Office of the Australian Information Commissioner.
Our products are not directed at children under 13. If you think a child has sent us personal information, tell us and we will remove it.
Changes
When what we do changes, we update this page and the date at the top.